Cascade AI
What people
usually ask us
We've curated a list of frequently asked questions
to provide clarity and
assistance, ensuring you have all the information you
need. If you don't
see your question answered, feel free to reach out to
our friendly
support team for further assistance.
HR Team FAQs
How can Cascade help my organization?
Cascade can help your organization
increase its operational efficiencies by
reducing ticket load, speeding up
response time, and increasing employee
satisfaction. This can free your team to
focus on more strategic HR tasks while
informed by our metrics for employee
engagement.
How secure are employee questions inside the
portal? Is it anonymous?
Employees can delete data from the
portal at any time and their questions
are completely anonymous.
How do I get access to a demo?
How does Cascade keep my company data secure?
As your trusted partner in data
security, Cascade is dedicated to
employing the most advanced and
effective measures to safeguard your
company's data. We’re fully compliant
with major standards like SOC2 Type 2,
GDPR, and CCPA, ensuring your company's
data is in safe hands. Regular security
assessments and penetration testing are
conducted by independent experts, making
sure we stay on top of potential
vulnerabilities to keep your data secure
and protected.
Does Cascade support multiple languages?
Yes! Cascade provides multi-lingual
support, enabling you to serve your
organization on a global scale.
Something's not working. Who should I contact?
You can submit a support request
here
Employee FAQs
What types of questions can I ask?
Cascade AI can answer any questions
related to your organization’s benefits
and total rewards. You can ask about
401(k) plans, medical plans, time off
policies, and employee wellness programs
as a start!
Is my data secure?
Yes, customer data is secure in Cascade.
We are Soc2 Type 2, GDPR, and CCPA
compliant, ensuring you have the highest
standard of data protection and privacy.
You can also delete your data anytime
and we do not store data that has been
deleted.
How can I access the app?
You can access app.gocascade.ai from
your desktop or mobile device. We are
also available in Teams and Slack!
What do I do if the app can't answer my
question?
For more complex questions that require
additional help, Cascade offers an
escalation feature so that you can pull
in your HR team at any time and get
expert support when needed.
Are my questions anonymous?
Yes, all questions are completely
anonymous and untraceable by your HR
team. We won’t share your questions with
your employer unless legal action is
necessary.
Something's not working. Who should I contact?
You can submit a support request
here
Cascade AI
